Contact Us

We are open by appointment only.

We are currently open for sales and service by appointment only. You can reach us by email or phone, but please do not show up without an appointment.

We are closed from December 21 to January 2 for the holidays.
Our website is open 24/7.
Order placed during this time will be shipped in January.

Appointment hours are:

Tuesday 12-5
Thursday 12-5
Saturday 12-5

Please contact us to make an appointment.

Office only hours:

Monday afternoon
Friday afternoon
Our website is open 24/7 for online shopping.

Smaller packages, including accessories and Brompton bikes typically take 3 – 5 business days to ship. Some orders may take up to 7 business days. Large bicycles from Azor, Bakfiets, Gazelle, and Pashley can take 1 - 3 weeks to ship

Email is the best way to contact us.

We are dedicating the following times between in store appointments to answer phone calls:
Monday & Friday: 2-3PM ET

If this time does not work for you then leave a message and we will call back when we are available.
Note that email is faster.

Store Information

For pre-booked appointments:

Urkai Inc.
860 Cumberland Ave
Unit 2-1062
Burlington, ON L7N 3V1

When you arrive for your appointment, park at the south end of the parking lot and text your name to 289.795.2453. . This number is for pre-booked appointments only. Voicemail is not checked. If you have any questions about products or to book an appointment, please email hello@urkai.com or call 1.800.220.0150.

For bike pick-up:

We will schedule a specific time for your when your bike has been built. When you arrive, park at the south end of the parking lot and text your order number and name to 289.795.2453. This number for curbside pickup only. Voicemail is not checked. If you have any questions about products or to book an appointment, please email hello@urkai.com or call 1.800.220.0150.

For test rides:

We will schedule a specific time for your test ride.. When you arrive, park at the south end of the parking lot and text your name to 289.795.2453. This number for pre-booked appointments only. Voicemail is not checked. If you have any questions about products or to book an appointment, please email hello@urkai.com or call 1.800.220.0150.

Please note that bikes are not reserved with a test ride. Reservations are only held with a purchase or deposit.

Can I get my bike serviced/repaired?

Yes, continue to service bikes we sold, but by appointment only.

Are you renting bikes?

No. Not this year.

Are you opening another location?

We have decided to postpone our new store location opening, but we will continue to operate normally online and by appointment from our current location for bicycle sales.