Contact Us
We are open by appointment only.
We are currently open for sales and service by appointment only. You can reach us by email or phone, but please do not show up without an appointment.We will be closed October 13 & 14 for Thanksgiving weekend. We will be back on Tuesday, October 15. Orders placed on the long weekend will ship the following week.
Appointment hours are:
Tuesday 12-5Thursday 12-5
Saturday 12-5
Please contact us to make an appointment.
Office only hours:
Monday afternoonFriday afternoon
Our website is open 24/7 for online shopping.
Smaller packages, including accessories and Brompton bikes typically take 3 – 5 business days to ship. Some orders may take up to 7 business days. Large bicycles from Azor, Bakfiets, Gazelle, and Pashley can take 1 - 3 weeks to ship Email is the best way to contact us. We are dedicating the following times between in store appointments to answer phone calls:
Monday & Friday: 2-3PM ET If this time does not work for you then leave a message and we will call back when we are available.
Note that email is faster.
Store Information
For pre-booked appointments:
Urkai Inc.860 Cumberland Ave
Unit 2-1062
Burlington, ON L7N 3V1
When you arrive for your appointment, park at the south end of the parking lot and text your name to 289.795.2453. . This number is for pre-booked appointments only. Voicemail is not checked. If you have any questions about products or to book an appointment, please email hello@urkai.com or call 1.800.220.0150.