Email us hello<at>urkai.com

Call us 1.800.220.0150  Voicemail is checked regularly.

 

We are open by appointment only.

We are currently open for sales and service by appointment only.  You can reach us by email or phone, but please do not show up without an appointment.  Appointment hours are:

• Tuesday 11-5  
• Thursday 11-5
• Saturday 11-5

Please contact us to make an appointment.

Office only hours:

• Monday afternoon
• Friday afternoon

Our website is open 24/7 for online shopping.  

Due to COVID-related delays with carriers, smaller packages, including accessories, Brompton bikes, and Swifty or Xootr scooters typically take 3 – 5 business days, however, some orders may take up to 7 business days.  Large bicycles from Azor, Bakfiets, Gazelle, and Pashley can take 1 - 3 weeks to ship

Email is the best way to contact us.

We are dedicating the following times between in store appointments to answer phone calls:

• Monday: 2-3PM ET  Sorry, not available on June 13.

• Friday:  2-3PM ET 

If this time does not work for you then leave a message and we will call back when we are available.  Note that email is faster.

 

For pre-booked appointments:

Urkai Inc.

860 Cumberland Ave

Unit 2-1062

Burlington, ON L7N 3V1

When you arrive for your appointment, park at the south end of the parking lot and text your name to 289.795.2453. . This number is for pre-booked appointments only.  Voicemail is not checked.  If you have any questions about products or to book an appointment, please email hello@urkai.com or call 1.800.220.0150.  

 

For bike pick-up:

We will schedule a specific time for your when your bike has been built. When you arrive, park at the south end of the parking lot and text your order number and name to 289.795.2453.  This number for curbside pickup only.  Voicemail is not checked.  If you have any questions about products or to book an appointment, please email hello@urkai.com or call 1.800.220.0150.  

For test rides:

We will schedule a specific time for your test ride.. When you arrive, park at the south end of the parking lot and text your name to 289.795.2453.  This number for pre-booked appointments only.  Voicemail is not checked.  If you have any questions about products or to book an appointment, please email hello@urkai.com or call 1.800.220.0150.  

Please note that bikes are not reserved with a test ride.  Reservations are only held with a purchase or deposit.

 

Can I get my bike serviced/repaired?

Yes, continue to service bikes we sold, but now by appointment only and with additional safety measures.

Are you renting bikes?

No.  Not this year.

Are you opening another location?

Due to the COVID-19 virus, we have decided to postpone our new store location opening, but we will continue to operate normally online and by appointment from our current location for bicycle sales.