30–day Love it or return it Policy*
If you don’t love your purchase (for bicycles see our Comfort Guarantee, below), simply return the item within 30 days with your original receipt. Refunds will be issued in the same method of payment as the original payment. A purchase made with a credit card: A refund will be issued to the original account. Please note shipping fees and duties are not refundable once the order has shipped or if the merchandise is returned to the store.
*Comfort Guarantee – A bicycle may only be exchanged for another bicycle, one time, within 30 days if you don’t love it. Please note that you will still need to pay the difference in price between the two bicycles.
*products that are accepted for return or exchange must be clean and undamaged. Refunds will be made in the same form of payment originally used to make the purchase. Please note that proof of purchase is required for processing any returns / exchanges.
Order Processing Time
Order Processing: The amount of time it takes for us to prepare your order for shipping.
Due to COVID-related delays with carriers, smaller packages, including accessories, Brompton bikes, and Swifty or Xootr scooters typically take 3 – 5 business days, however, some orders may take up to 7 business days. Large bicycles from Azor, Bakfiets, Gazelle, and Pashley can take 1 - 3 weeks to ship